Terms of purchase

1. GENERAL TERMS AND CONDITIONS

1.1 These terms of use regulate the legal relations between OÜ You are You (registration code: 16522551, address: Tartu mnt 55-34 Tallinn Harjumaa 10115) (the Company) and the person who has made a purchase (the Customer) when buying and selling goods offered by the Company in the trading environment (online store) WWW .KOSMETOLOOG.EE
1.2 In addition to these terms and conditions, the legal relations arising from the distribution of goods through the online store are regulated by the laws of the Republic of Estonia.
1.3. the Entrepreneur may change the conditions of use of the online store and the prices of goods and services, the respective changes will be notified in the online store environment. The terms and prices valid at the time of the transaction shall apply to the transaction.
1.4. The selection of goods, prices and discounts may differ from the selection of goods, prices and discounts in the Entrepreneur's retail outlet.

2. ORDERS

2.1. After selecting an item on the product page, the customer adds the item to the shopping cart using the "Add to Cart" button.
2.2. It is possible to change the quantity in the cart and remove items from the cart until the goods are paid for.
2.3. To place an order it is necessary to enter the necessary data in the cart, select the appropriate method of delivery, select the method of payment and click the "Pay" button.
2.4. The order is considered to be placed after pressing the "Pay" button. The contract comes into force when the amount payable is credited to the account of the online store.
2.5. the Company sends a notification of order confirmation to the Customer's e-mail address.
2.6. If the Goods ordered by the Customer are out of stock, the Company will cancel the order. The order can be canceled either partially or completely. The Buyer shall be immediately informed of the cancellation of the order and the money paid (including the cost of delivery of the goods) shall be refunded, as a rule, within 1-2 working days. Depending on the payment method, it may take up to 7 working days to receive the money. In case of partial cancellation, the Company may inquire about the Customer's wishes regarding the rest of the order - to send it or cancel it. also.

3. PRICES

3.1- The prices of the goods are indicated on the product page and include 24% VAT valid in the Republic of Estonia.
3.2. delivery cost is added to the price of the goods, corresponding to the delivery method chosen by the Buyer when placing the order. The shipping method is selected in the shopping cart and the shipping cost is calculated.

4. PAYMENT OF ORDER

4.1. the Buyer makes 100% prepayment for purchases made in the online environment (online store).
4.2. Orders can be paid by credit card (Visa, MasterCard), link to an Estonian bank (Swedbank, SEB, LHV).
4.3. payment is made outside the online store in a secure environment - when paying with a bank link in the secure environment of the respective bank, when paying with a credit card in the secure environment of Montonio (http://montonio.com). The entrepreneur does not have access to the bank and credit card data of the customer.
4.4. After placing an order and paying for the goods, the Buyer will receive an order confirmation by e-mail.

5. PRODUCT DELIVERY

5.1. The online store delivers products to the countries of the European Union.
5.2. the goods are delivered to the customer via Omniva (AS Eesti Post) or Smartpost parcel machines.
5.3. the customer pays the costs related to the delivery of the goods according to the price information displayed in the delivery method.
5.4. the Entrepreneur fulfills orders, i.e. submits the order to the post office for dispatch not later than three working days after the order has been confirmed. Delivery of the goods to the Customer depends on the postal services. Approximate terms of delivery are 1-3 working days. In exceptional cases the online store has the right to deliver the goods within 30 calendar days. If the online store informed the customer on the website or in the order confirmation about problems with delivery and the term exceeding 30 calendar days, the term stated by the online store shall apply.

6. RIGHT TO WITHDRAW AND RETURN PRODUCTS.

6.1- The Customer has the right to withdraw from the transaction within 14 calendar days without giving reasons, by sending to the Company a withdrawal statement in writing (by post) or in a form that allows written reproduction (e-mail with digital signature).
6.2. the Company confirms the receipt of the withdrawal application by a notification sent to the Client.
6.3. the Client is obliged to return the goods within 14 calendar days from the date of submission of the withdrawal application. The refusal period shall be calculated from the day on which the Customer or a third party specified by the Customer, who is not the carrier of the goods, took possession of the goods. If the order consists of more than one shipment, the cancellation period shall be calculated from the day on which the last shipment is received by the Customer.
6.4. In case of refusal of the transaction, the Company shall return to the Customer the sums paid by the Customer, including the commission for delivery of the goods to the Customer, by transferring the returned sum to the Customer's bank account not later than 14 days after the date of refusal of the transaction. the goods have arrived to the Company or after receiving the return certificate provided by the Customer. The Entrepreneur has the right to delay the refund of the paid amounts until the Customer returns the goods or provides a certificate of delivery of the goods to the postal institution for return. If the right of refusal is exercised, the Customer shall bear all direct costs related to the return of the goods.

6.5 In the event Customer wishes to exchange or replace the Product, Customer must complete the return form enclosed with the Product and invoice. If the Product is exchanged or replaced, the Customer shall bear all direct costs associated with the return of the Product, unless the returned Product does not match the Product ordered. If the Customer has chosen a delivery method other than the usual and most favorable delivery method offered by the Company, the Company shall not be obliged to compensate the Customer for the costs exceeding the costs associated with the usual delivery method.
6.6. The obligatory condition for return and exchange of goods is a fully unused product on which all labels and other documents attached to the shipment, including the invoice issued to the Buyer, have been preserved. The Entrepreneur has the right to refuse the sale transaction and demand the return of the goods from the Buyer, if the price of the goods in the online store was erroneously indicated significantly lower than its market price.

7. SUBMISSION OF CLAIMS AND DISPUTE RESOLUTION

7.1. the Company shall be liable for nonconformity and defects of the products if the nonconformity or defects were already present at the time of transfer or appeared within 2 years from the date of acceptance of the products by the Buyer.
7.2 If non-conformity or product defects are detected, the Buyer undertakes to notify the Company immediately, but no later than within 2 weeks from the date of discovery of the non-conformity, by sending the relevant information to the e-mail address info@kosmetoloog. .ee or by calling +327 5088995.
7.3. In case the goods do not correspond to the contract or are defective, the Customer has the right to demand from the Entrepreneur the fulfillment of the obligation, to withdraw from the contract or to terminate the contract and to demand compensation for damages, reduction of the price, and in case of delay in the fulfillment of the financial obligation to demand a postponement.
7.4 In case of non-compliance or defect of the goods, the Purchaser has the right to first of all demand the replacement of the goods with goods that meet the requirements and are free of defects, or to return the goods at the expense of the Company. The Customer has the right to demand a reduction in the purchase price of the goods or to cancel the contract and refund the sums paid for the goods if:
- The Company is unable to replace the product or
- the replacement of the product fails or
- The Company has not remedied the defect of the product within a reasonable period of time.
7.5. In case of return of non-compliant goods, the amount paid for the goods will be refunded to the Buyer together with the cost of delivery to the bank account indicated by the Buyer within 14 days at the latest. The Company has the right to delay the refund of the paid sums until the Customer returns the goods in hand or provides the act of handing over the goods to the postal institution for return.
7.6 The Company shall not reimburse the costs incurred by the Customer in the event of non-conformity or defects of the goods and shall not be liable for them if:
7.6.1 The value of the goods has been reduced/goods have deteriorated through the fault of the Purchaser;
7.6.2 Defects have arisen as a result of improper use of the goods;
7.6.3 There are no documents confirming the purchase.
7.7. In case of any disagreement between the Buyer and the Company about the defects of the product, the Buyer has the right to address the Company with a complaint, specifying his name and contact details, the date of submission of the complaint, the defect. in the product and his own desired solution. The Entrepreneur shall respond to the Customer's complaint in writing or in a form that allows written reproduction (e-mail) within 15 days.
7.8 If the Customer and the Company have not reached an agreement on the dispute and if the value of the disputed goods is at least 30 euros, the Customer has the right to apply to the Consumer Dispute Commission of the Estonian Consumer Protection Board for out-of-court settlement of the dispute. Consideration of the complaint at the Consumer Disputes Commission is free of charge for the parties. The laws of the Republic of Estonia shall be used by the Consumer Protection Board for dispute resolution in Estonia. The Customer has the right to use the consumer dispute resolution platform of the European Union.
7.9 In case of disagreement with the decision of the Commission, the parties have the right to appeal to the county court at the location of the Entrepreneur.